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What do you get with a plan purchase? What's in a plan?
That's simple: Everything you need to finish each project. You get full size patterns for all curved pieces, photos during construction, a list of materials you need, and clear
instructions.In addition to what you receive -- which is a great set of plans -- you have our Guarantee that your project will come out well or your money back. You also have our customer help line, Toll Free.
How much is Shipping & Handling? An arm and a leg?!?
How does $3.00 sound? Order 1 plan or 100 plans. You get fast, service.Residents of the USA and any APO or military address can also receive plans by Priority Mail for $4.50,
usually 2 to 3 days after placing an online order during the week. We ship to our friends in Canada for $5.00 and around the world for $10.00 -- please email ahead to make sure your country is on the "Ship to" list. Quick
list of areas we ship to: Scotland, Ireland, Australia, England, The Netherlands and most of Europe, and Japan. We do not ship to Latin or South America or to African nations due to lost parcels...please accept our
apologies for this. Can I mail my order in with a check?
Yes. There are two ways to do this and we recommend option 2:
1. Write up your own order using the part numbers you find online, including your name and address, phone number, and the correct amount of US funds with shipping. You can mail your order to the address found
above. 2. OR, you can shop as if you were to pay online. Click "Add to Cart" for the patterns you want and then click "Checkout" -- the shopping cart will give you the option of ordering by mail and you can then
print an orderform which will be filled out for you!! Pretty handy.
General Store Policies
You should be able to contact any company you choose to deal with quickly and easily. We are a company that is here for you, so let us do our job. Guarantee of service...
We guarantee your satisfaction or your money back. If for any reason you are not happy with
your plans order, please contact us within 30 days of receiving your order. We'll set things right with you. See our return policy which is listed below for more details. Return policy...
If for any reason you are not satisfied with the project plans you receive, we will accept your return
within 30 days of post mark on your envelope with no hassle. We will issue a full refund for the purchase price of the plan you want to return. If you think you may need to return a plan, please take care when handling it --
project plans returned in poor condition, e.g., with writing, stains, unnatural creasing, etc., are considered damaged merchandise and are not refundable. Additionally, the postage and handling charge you incur is non-refundable.
Learn how to make a quick, hassle-free return by contacting us at 1.800.296.6256 or email us with your questions.Plan accuracy...
We are
committed to offering only the highest quality project plans. Over the years we have sold tens of thousands of plans and only a handful of mistakes have been found. Whenever we get a complaint about a plan or are notified of an
error in a plan, we take immediate action to rectify the situation. If you find an error in one of the plans we are currently carrying, please let us know. Because of the nature of project engineering, errors do occur on occasion.
Wooden Memories, Inc. is in no way responsible for wood that is rendered useless due to an error in a plan. As a woodworker, we expect that you will measure twice and cut once. We cannot issue monies to any customer who takes a
loss due to an error in a plan. Please help us keep errors down by alerting us to them. Data we collect...
In order to notify our customers of new project plans and sales we may have, collects the following information and stores it safely: name, address, telephone number, email address. If you
enter the information for a second party, that is, if you send something to someone else, we collect only their name and address. Credit information is automatically archived in a secure, offline storage system. You are free at any
time to contact us and have any or all of your information changed or removed. We may also, at our discretion allow you to be contacted about woodworking-related offers. How we use your data...
Information you submit to us during an order is used to fulfill that order. In the future, we
may elect to send you a new catalog or other woodworking project plan related information from Wooden Memories, Inc. We are a small business, so please trust us when we say that you will not receive much mail from us --
remember, at any time you are free to contact us to be removed from our mailing list with no hassle. Your credit information is stored, but is never transferred to a third party -- we find this practice ridiculous and contemptable.
We may send you an email note on occasion regarding project plans; this, too, you can opt out of at any time. Again, you are always free to contact us and be removed from our customer list at any time. Your data's security...
All customer data is stored in an inaccessible, offline system. All measures within our means
have been taken to enhance the security of our customers' data and we are glad to say that we have never had a security exception with customer data. Internet ordering is secured with a valid security certificate. See
that the lock is showing up on your browser when visiting the orderform. Changing your data...
To make changes to your name, address, etc., OR to be removed entirely from our database, simply contact us with your official request in writing to the address listed above.
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